Call to action image

We're here for you at all alert levels.

Our teams outside of Auckland are preparing our offices to start seeing clients face to face, starting Monday 13 September. Our offices in Auckland remain closed while the region is at alert level 4.

In areas that are at alert level 2 you may have the option of attending a counselling session in person, so please call us toll free on 0800 664 262 to check about in person attendance.

Many of our regional offices are co-located with other social service providers, and in those cases we will be following their guidelines - which may mean some offices do not re-open until alert level 1.

No matter where you are in the country, our teams are still providing counselling services to anyone who requires support. This means if you, or anyone you know, is affected by gambling harm, we are here to help. You can reach our team by:

  • Freephone on 0800 664 262
  • Free text to 5819
  • Email at
  • Live chat on our website.

For more information on alert level restrictions, please click here.

Is gambling a problem?

Take the first step
in your journey to recovery

Register for support

We know it can be hard to ask for help, but if gambling is affecting your life, we can help you get back on track.

At PGF Services we provide free, professional and confidential support for gamblers and their loved ones.

We also run education and support groups and help with self-exclusion from gambling venues.

Test your gambling

If you aren't sure whether your gambling has become harmful to yourself or your family and friends, take our quick test - it only takes a few minutes and is completely anonymous.
Call to action image

Concerned about someone?

If you think someone you know is gambling, we can help you recognise the signs of gambling harm and support your loved one.

Money lost on pokies in 2020
Lost on pokies this year*
Lost on pokies today*

*Estimate based on DIA data

Getting in touch

Free and confidential support for anyone affected by gambling. Our team are available from 8.30am - 5.00pm Monday to Friday.

Real life stories

Many of our clients find that writing about their experience is therapeutic. They have given us permission to share their stories in the hope that it will encourage others to take the first step in their recovery journey.